Refund policy
RETURN, REFUND & CANCELLATION POLICY
We want you to be satisfied with your purchase. Please read this Return, Refund & Cancellation Policy carefully before placing an order.
By placing an order on our website, you acknowledge that you have had the opportunity to review this policy before completing your purchase.
30-DAY RETURN POLICY
We have a 30-day return policy. This means you have 30 days from the date your item is delivered to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, undamaged, and in its original packaging. You will also need your receipt, order number, or other proof of purchase.
To request a return, please contact us at:
parischarmes24@gmail.com
Please do not send an item back before contacting us and receiving return authorization.
If your return request is accepted, we will provide you with the correct return address and detailed return instructions.
Items returned without first requesting and receiving authorization may not be accepted.
RETURN ADDRESS
Please do not return any item before contacting us and receiving return authorization.
Once your return request has been approved, we will provide you with the correct return address and detailed instructions on how and where to send your return.
The return address may differ depending on the order and return circumstances.
Returns sent to an address without prior authorization or contrary to the provided return instructions may not be accepted.
RETURN SHIPPING COSTS
For standard returns, including returns because you changed your mind, ordered the wrong size, or no longer want the item, the customer is responsible for arranging and paying for return shipping.
Original shipping charges, if any, are not refundable except where required by applicable law.
We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return and refund have been completed.
If an item is confirmed to have arrived damaged, defective, or incorrect due to our error, please contact us before returning it. We will review the circumstances and provide appropriate return instructions.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
parischarmes24@gmail.com
We will make reasonable efforts to cancel your order if it has not yet been processed, fulfilled, or handed over to the shipping carrier.
Once an order has been processed, fulfilled, or handed over to the shipping carrier, we may no longer be able to cancel or intercept the shipment.
If the order can no longer be canceled, you may request a return after receiving the item in accordance with the return conditions described in this policy.
Submitting a cancellation request does not mean that the cancellation has been approved.
A cancellation is confirmed only when we notify you that the order has been successfully canceled.
If we successfully cancel an eligible order before shipment, the applicable refund will be issued to the original payment method.
REFUNDS
Submitting a return request does not automatically entitle an order to a refund.
For an eligible returned item, a refund is processed after the return has been authorized, the item has been received by us, and the returned item has been inspected.
We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we notified you that your refund was approved, please contact us at:
parischarmes24@gmail.com
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you receive an incorrect item, please contact us as soon as possible at:
parischarmes24@gmail.com
Please include your order number and clear photos or other relevant evidence showing the issue.
We will review the information provided and determine the appropriate resolution.
Please do not return a damaged, defective, or incorrect item before receiving return instructions from us.
MISSING ITEMS & UNBOXING EVIDENCE
If your package is delivered but you believe an item is missing from the package, please contact us as soon as possible.
To help us investigate missing-item claims, we may request evidence showing the condition of the package and its contents when received.
Where available, we strongly recommend providing a continuous unboxing video beginning before the package is opened and clearly showing the shipping label, unopened package, opening process, and all contents.
Photos of the package, shipping label, packaging, and contents may also be requested.
We will review the available evidence together with our fulfillment and shipping records when investigating the claim.
Nothing in this section limits any rights you may have under applicable consumer protection law.
DELIVERED ORDERS
If tracking information provided by the shipping carrier shows that an order has been delivered but you cannot locate the package, please contact us as soon as possible.
Please also check your mailbox, delivery location, household members, neighbors, reception area, and any safe location where the carrier may have left the parcel.
We may ask you to contact the shipping carrier or local delivery office and may open an investigation with the carrier when appropriate.
Carrier tracking information and delivery confirmation may be used as evidence that the shipment was delivered to the address provided with the order.
Delivery issues will be reviewed based on the circumstances of each case.
CUSTOMER-PROVIDED SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your name, street address, apartment or unit number, city, state or province, postal or ZIP code, and country before submitting your order.
If you notice an error in your shipping address, please contact us immediately at:
parischarmes24@gmail.com
We will make reasonable efforts to correct the address before the order is processed or shipped, but we cannot guarantee that an address can be changed after processing or shipment has begun.
If a shipment cannot be delivered because the shipping information supplied with the order was incomplete or incorrect, please contact us so that we can review the available options.
PAYMENT DISPUTES AND CHARGEBACKS
If you have a problem with your order, cancellation, return, or refund, we encourage you to contact us first at:
parischarmes24@gmail.com
This gives us an opportunity to investigate the issue and provide an appropriate resolution under this policy.
If a refund has been approved, please allow the processing periods stated above for the refund to be processed and posted by your payment provider.
If a payment dispute or chargeback is filed, we may provide the payment provider, card network, issuing bank, Shopify, or other relevant payment processor with records relating to the transaction.
These records may include order information, applicable store policies, customer communications, payment information, fulfillment records, shipping information, tracking information, delivery confirmation, and refund or cancellation records.
POLICY UPDATES
We may update this policy from time to time.
The policy applicable to an order is subject to applicable law and the terms presented in connection with the customer's purchase.
Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable consumer protection law.
CONTACT US
For questions about returns, cancellations, refunds, or your order, please contact:
parischarmes24@gmail.com