Shipping policy
SHIPPING POLICY
Last updated: September 16, 2026
This Shipping Policy explains how orders placed with Briluxra are processed, shipped, tracked, and delivered.
Please review this policy before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after the order and payment have been successfully received.
Business days generally do not include Saturdays, Sundays, or public holidays.
Processing times may occasionally be longer during holidays, periods of high order volume, product availability issues, address verification, payment verification, fraud-prevention reviews, or other circumstances requiring additional order verification.
Customized, personalized, or special-order products may require additional processing time.
Once an order has been processed, fulfilled, or handed over for shipment, cancellation or address changes may no longer be possible.
2. ESTIMATED SHIPPING TIMES
After an order has been processed and dispatched, estimated transit time is generally:
7–14 business days.
Processing time and shipping/transit time are separate.
The estimated 7–14 business-day transit period begins after the parcel has been dispatched and does not include the order processing period.
Business days generally exclude Saturdays, Sundays, and public holidays.
Most orders are delivered within the estimated timeframe. However, in some cases delivery may take longer due to customs processing, carrier delays, weather conditions, peak shipping periods, public holidays, local postal operations, transportation disruptions, or other circumstances outside our reasonable control.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
If your order has not arrived within the estimated timeframe, please contact us at parischarmes24@gmail.com so we can review the tracking information and investigate the shipment where appropriate.
Nothing in this policy limits any delivery rights or remedies available to you under applicable consumer protection law.
3. SHIPPING DESTINATIONS
We offer international shipping to many countries and regions.
Shipping availability may vary depending on the destination, product, carrier availability, legal restrictions, or other operational requirements.
If shipping is not available to your destination, you may be unable to complete checkout or we may contact you regarding your order.
4. SHIPPING ORIGIN
Briluxra works with fulfillment partners and shipping providers to process and deliver orders.
As a result, an order may be shipped from a fulfillment facility or logistics partner located in a country different from our contact address.
The shipping origin of a parcel does not change the store policies applicable to your purchase.
5. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify your:
- Full name
- Street address and house number
- Apartment or unit number, if applicable
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you discover an error in your shipping address, please contact us as soon as possible at:
parischarmes24@gmail.com
We will make reasonable efforts to update the address if the order has not yet been processed or handed over for shipment.
However, we cannot guarantee that an address can be changed after an order has entered processing or has been handed over to the shipping carrier.
Once a parcel has been dispatched, address changes may not be possible.
If a parcel cannot be delivered because the shipping information supplied with the order was incomplete or incorrect, please contact us so that we can review the available options.
6. SHIPPING CONFIRMATION AND TRACKING
Once tracking information becomes available for your shipment, you may receive a shipping confirmation email containing your tracking number or tracking link.
Please note that receiving a tracking number does not necessarily mean that the carrier's tracking system will show movement immediately.
After a shipping label or tracking number has been created, the carrier may require additional time to receive, scan, process, and update the parcel in its tracking system.
Tracking updates can therefore be delayed for several business days depending on the carrier and shipping route.
Please allow reasonable time for the tracking information to update.
7. CUSTOMS, DUTIES, TAXES AND IMPORT CHARGES
International shipments may be subject to customs procedures, import taxes, duties, tariffs, or other charges imposed by the destination country.
Where we have prepaid or included applicable import charges, no additional payment may be required from the customer.
However, depending on the destination and applicable laws, additional customs duties, taxes, tariffs, or import charges may be imposed by local authorities.
Unless otherwise stated at checkout or required by applicable law, such charges imposed by the destination country are the responsibility of the customer.
Customs procedures may also cause additional delivery delays outside our reasonable control.
8. DELAYED SHIPMENTS
Occasionally, a shipment may take longer than the estimated 7–14 business-day transit period.
Possible causes include customs inspections, carrier delays, severe weather, public holidays, peak shipping periods, local postal delays, transportation disruptions, or other circumstances outside our reasonable control.
A delay beyond the estimated delivery timeframe does not necessarily mean that a parcel has been lost.
If your tracking has not updated for an unusually long period or your order has not arrived within a reasonable time after the estimated delivery period, please contact us at:
parischarmes24@gmail.com
We will review the available tracking information and, where appropriate, contact the shipping carrier or fulfillment provider to investigate the shipment.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.
9. LOST PACKAGES
If tracking information indicates that a parcel may have been lost in transit, please contact us at:
parischarmes24@gmail.com
We may open an investigation with the shipping carrier, fulfillment provider, or other relevant delivery service.
A package may need to be confirmed as lost by the relevant carrier or shipping provider before a replacement, refund, or other appropriate resolution can be determined.
The appropriate resolution will depend on the circumstances of the shipment, the available evidence, and applicable consumer protection law.
10. PACKAGES MARKED AS DELIVERED
If tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox and normal delivery location
- Around your property or any designated safe location
- With household members
- With neighbors
- With reception, concierge, or building management where applicable
- With your local postal office or delivery carrier
If the parcel still cannot be located, please contact us as soon as possible at:
parischarmes24@gmail.com
We may request additional information and may open an investigation with the shipping carrier or fulfillment provider.
Carrier tracking records, delivery scans, delivery confirmation, and other available shipping information may be used when investigating a delivery claim.
Each case will be reviewed based on the available evidence, the circumstances of the shipment, and applicable law.
11. DAMAGED PACKAGES OR ITEMS
Please inspect your order as soon as reasonably possible after delivery.
If your package or item arrives damaged, please contact us promptly at:
parischarmes24@gmail.com
Please provide your order number and, where possible, clear photographs of:
- The damaged item
- The shipping package
- The shipping label
- Any visible damage to the packaging
Please retain the packaging and damaged item while the claim is being reviewed, as they may be required as evidence for the carrier or fulfillment provider.
We will review the circumstances and provide an appropriate resolution where applicable.
Nothing in this section limits any rights you may have regarding damaged, defective, incorrect, or non-conforming goods under applicable consumer protection law.
12. UNDELIVERABLE OR RETURNED PACKAGES
A shipment may be returned or deemed undeliverable for reasons including an incomplete or incorrect address, failed delivery attempts, refusal of delivery, failure to collect the parcel, or other carrier-related circumstances.
If a parcel is returned to the sender or fulfillment provider, please contact us.
We will review the tracking information and circumstances to determine the available options.
Additional shipping charges may apply to reshipment where permitted by applicable law and where the delivery failure resulted from incorrect or incomplete information supplied with the order or another circumstance attributable to the recipient.
A refund, replacement, or reshipment will be determined based on the circumstances, the status of the returned parcel, our applicable store policies, and applicable law.
13. ORDER CANCELLATION AFTER SHIPPING
If you wish to cancel an order, please contact us as soon as possible at:
parischarmes24@gmail.com
We will make reasonable efforts to cancel an order if it has not yet been processed, fulfilled, or handed over to the shipping carrier.
Once an order has been processed, fulfilled, or handed over for shipment, we may no longer be able to cancel or intercept it.
Submitting a cancellation request does not mean that the cancellation has been approved. A cancellation is confirmed only when we notify you that the order has been successfully canceled.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with our Return, Refund & Cancellation Policy.
Nothing in this section limits mandatory cancellation or withdrawal rights available under applicable law.
14. RETURNS AND REFUNDS
Shipping-related returns, cancellations, exchanges, and refunds are also subject to our Return, Refund & Cancellation Policy.
Please review that policy for information regarding return eligibility, return shipping costs, cancellations, exchanges, and refunds.
Where there is any conflict between this Shipping Policy and mandatory consumer protection law, the applicable mandatory consumer rights will apply.
15. CONTACT US
If you have questions about your shipment, tracking information, delivery, shipping address, or a delivery problem, please contact us at:
Briluxra
Email: parischarmes24@gmail.com