Terms of service
TERMS OF SERVICE
Last updated: September 16, 2026
OVERVIEW
This website and online store are operated by Briluxra (“Briluxra,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Briluxra.
Briluxra offers this website, including all information, tools, products and services available through this site, to you, the user, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
By visiting our website and/or purchasing something from us, you engage in our “Services” and agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the Services.
Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.
SECTION 1 – ONLINE STORE TERMS
By using the Services, you represent that you are legally capable of entering into a purchase transaction under the laws applicable to you or that you are using the Services with the authorization of a parent or legal guardian where required.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws when using the Services.
You must not transmit viruses, malware, destructive code, or otherwise interfere with the security or operation of the website or Services.
We reserve the right to suspend or terminate access to the Services where permitted by applicable law if these Terms are materially violated.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors and appearance may vary slightly depending on your screen, device, lighting conditions, photography, manufacturing variations, and other factors.
Product measurements, dimensions, weights, stone appearance, plating, colors and other characteristics may have minor reasonable variations unless otherwise stated.
Product availability is subject to change.
We reserve the right to discontinue products, change product descriptions, or change prices at any time before an order is accepted, subject to applicable law.
Nothing in this section affects your statutory rights in relation to goods that are defective, materially different from their description, or otherwise non-conforming under applicable consumer protection law.
SECTION 3 – PRICES AND PAYMENTS
Prices displayed on the website are shown in the currency indicated during your shopping experience.
Applicable shipping charges, taxes, duties, or other charges will be displayed or communicated where required.
You agree to provide current, complete and accurate billing, payment and account information when making a purchase.
Payment must be successfully authorized or otherwise accepted before we are required to process an order, unless otherwise agreed.
We reserve the right to correct genuine pricing, product information, or technical errors where permitted by applicable law. If an error materially affects an order that has already been submitted, we may contact you regarding the available options.
SECTION 4 – ORDERS AND ORDER ACCEPTANCE
Submitting an order does not necessarily mean that the order has been finally accepted for fulfillment.
We reserve the right, where permitted by applicable law, to refuse, limit, hold, or cancel an order for legitimate reasons, including product unavailability, payment problems, incorrect information, suspected unauthorized or fraudulent activity, duplicate orders, technical errors, or restrictions affecting fulfillment.
We may limit quantities purchased per person, household, payment method, customer account, billing address, or shipping address where reasonably necessary.
If we cancel an order for which payment has already been captured and no goods are supplied, the applicable amount will be refunded to the original payment method, subject to applicable law and payment processing times.
SECTION 5 – FRAUD PREVENTION AND ORDER VERIFICATION
To protect customers and our store, orders may be subject to payment and fraud-prevention checks.
Where an order presents unusual or elevated risk indicators, we may request additional information reasonably necessary to verify the order, payment, billing information, shipping information, or identity of the purchaser.
We may delay, hold, or cancel an order where permitted by applicable law if we cannot reasonably verify the transaction or believe the transaction may be unauthorized, fraudulent, or otherwise unlawful.
Information relating to fraud prevention and transaction verification is handled in accordance with our Privacy Policy.
SECTION 6 – CUSTOMER INFORMATION AND SHIPPING ADDRESS
You are responsible for providing complete and accurate information when placing an order.
This includes your name, email address, telephone number where requested, billing information, street address, apartment or unit number where applicable, city, state or province, postal or ZIP code, and country.
Please review your information carefully before completing your order.
If you discover an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is processed or shipped. However, we cannot guarantee that an address can be changed once processing or shipment has begun.
If a shipment cannot be delivered because information provided with the order was incomplete or incorrect, please contact us so that the available options can be reviewed.
SECTION 7 – ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order if it has not yet been processed, fulfilled, or handed over to the shipping carrier.
Once an order has been processed, fulfilled, or handed over to the shipping carrier, it may no longer be possible to cancel or intercept the shipment.
Submitting a cancellation request does not itself mean that the cancellation has been approved. A cancellation is confirmed when we notify you that the order has been successfully canceled.
If an order can no longer be canceled, you may be able to return the item after delivery in accordance with our Return, Refund & Cancellation Policy.
Nothing in this section limits any mandatory cancellation or withdrawal rights available to you under applicable consumer law.
SECTION 8 – SHIPPING AND DELIVERY
Order processing and delivery estimates are described in our Shipping Policy and/or during the purchasing process.
Delivery estimates are estimates unless expressly stated otherwise or required by applicable law.
Shipping and delivery may be carried out by third-party fulfillment providers, postal operators, or shipping carriers. Products may therefore be dispatched from a location different from our contact address.
Tracking information may become available after an order has been processed and accepted by the relevant shipping carrier.
International shipments may be subject to customs processing, import procedures, taxes, duties, or other requirements depending on the destination country. Where applicable, information about such charges will be provided as required by law.
If tracking indicates that an order has been delivered but you cannot locate the parcel, contact us as soon as possible so that the circumstances can be reviewed.
Carrier tracking records, delivery scans, and other shipping records may be used when investigating delivery issues.
Nothing in this section limits rights or remedies available to consumers under applicable law.
SECTION 9 – RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, exchanges and related cancellation matters are governed by our Return, Refund & Cancellation Policy.
Our standard return window is 30 days from delivery, subject to the eligibility conditions stated in that policy and any mandatory rights provided by applicable law.
For standard returns, including change-of-mind returns or incorrect size selection by the customer, the customer is responsible for arranging and paying for return shipping unless otherwise required by applicable law.
A request for a return or refund does not automatically mean that a refund has been approved.
For eligible returns, refunds are generally processed after the authorized returned item has been received and inspected, subject to our Return, Refund & Cancellation Policy and applicable law.
Please review our Return, Refund & Cancellation Policy before requesting a return or refund.
SECTION 10 – DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or you believe an item is missing from your package, contact us as soon as possible at:
We may reasonably request photographs, packaging information, shipping-label information, or other evidence necessary to investigate the issue.
For missing-item claims, an unboxing video may be useful evidence and is strongly recommended where available, but claims will be reviewed based on the available evidence and applicable law.
Nothing in this section limits mandatory consumer rights relating to defective, incorrect, or non-conforming goods.
SECTION 11 – PAYMENT DISPUTES AND CHARGEBACKS
If you experience a problem with an order, cancellation, return, delivery, or refund, we encourage you to contact us at:
This allows us to investigate the issue and, where appropriate, provide a resolution under our published policies and applicable law.
If a payment dispute or chargeback is filed, we may provide relevant transaction records to Shopify, our payment processor, the applicable payment network, financial institutions, or other parties involved in resolving the dispute.
Such records may include order information, payment verification information, applicable store policies, customer communications, fulfillment records, shipping information, tracking information, delivery confirmation, cancellation requests, return information, and refund records.
Nothing in this section restricts any lawful right you may have to dispute a transaction with your payment provider.
SECTION 12 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services, fulfillment services, social-media features, or other services provided by third parties.
Third-party services may be subject to their own terms and privacy policies.
Your use of third-party services is subject to the applicable third party's terms where relevant.
SECTION 13 – THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites that we do not control.
You should review the applicable terms and privacy policies before providing information to or purchasing from a third-party website.
SECTION 14 – PERSONAL INFORMATION
Our collection, use, processing and disclosure of personal information are governed by our Privacy Policy.
Our store is powered by Shopify. Shopify and other service providers may process information in connection with your access to and use of the Services as described in our Privacy Policy.
SECTION 15 – USER CONTENT, REVIEWS AND FEEDBACK
If you submit reviews, comments, feedback, photographs, suggestions, or other content through features that permit such submissions, you are responsible for ensuring that your content is lawful and does not infringe the rights of others.
You must not submit content that is fraudulent, misleading, defamatory, unlawful, malicious, or that infringes intellectual property, privacy, or other rights.
Where permitted by applicable law and the relevant submission feature, you grant us the rights reasonably necessary to display, reproduce, and use content you voluntarily submit in connection with our Services.
We may remove user-submitted content where reasonably necessary to comply with law, protect rights, enforce these Terms, or maintain the integrity of the Services.
SECTION 16 – INTELLECTUAL PROPERTY
Unless otherwise indicated, the content made available through our website, including branding, logos, text, photographs, graphics, designs, and other materials, is owned by us, licensed to us, or used with permission and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, commercially exploit, or otherwise misuse protected website content without the permission of the applicable rights holder, except where permitted by law.
SECTION 17 – PROHIBITED USES
You may not use the website or Services:
(a) for unlawful or fraudulent purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual property or other rights;
(d) to submit knowingly false or misleading information;
(e) to distribute viruses, malware, or malicious code;
(f) to interfere with the security or normal operation of the Services;
(g) to obtain unauthorized access to accounts, systems, or information;
(h) to collect personal information unlawfully;
(i) to engage in spam, phishing, scraping, or other abusive automated activity where prohibited; or
(j) otherwise to misuse the Services in a manner that causes unlawful harm to us, our customers, Shopify, or third parties.
We may restrict or terminate access to the Services for violations of this section where permitted by applicable law.
SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical, technical, pricing, product-description, availability, shipping, or other errors.
We reserve the right to correct genuine errors or omissions and update information where permitted by applicable law.
If a material error affects an order already placed, we may contact you regarding the error and the available options.
Nothing in this section permits us to remove or restrict rights that customers have under applicable consumer protection law.
SECTION 19 – DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that the website will always be uninterrupted, completely secure, or error-free.
To the maximum extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of the Services.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
Nothing in these Terms excludes or limits mandatory consumer rights or remedies available under applicable law.
SECTION 20 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.
This section does not apply where such responsibility cannot lawfully be imposed on a consumer.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in effect to the extent permitted by law.
SECTION 22 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return, Refund & Cancellation Policy, Shipping Policy, and other policies expressly incorporated into them, constitute the terms governing your use of the Services, subject to applicable law.
A failure by us to enforce a provision of these Terms does not automatically constitute a waiver of that provision or any other rights.
SECTION 23 – APPLICABLE LAW AND CONSUMER RIGHTS
These Terms are governed by applicable laws.
Depending on where you live and where we conduct business, mandatory consumer protection laws may apply to your purchase and use of the Services.
Nothing in these Terms is intended to exclude, restrict, or override consumer rights or protections that cannot legally be excluded or restricted under applicable law.
Where mandatory local consumer protection law applies, those mandatory provisions take precedence over any conflicting provision of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, policies, business practices, or applicable requirements.
The updated Terms will be published on this page with an updated revision date where appropriate.
Changes will apply subject to applicable law and will not remove rights that have already arisen where such rights cannot legally be removed.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service, your order, or our store policies can be sent to:
Briluxra
Email: parischarmes24@gmail.com